Why is it so hard to find good customer service these days? There's got to be a socio-cultural/geo-political/demo-economic study somewhere that points to the decline of the service industry.
The following happens more and more frequently these days:
#1 -- Rude, indifferent counterhelp/service persons
#2 -- Uninformed salespeople
#3 -- Lack of "make-goods" if product/service sucks beyond repair
#4 -- Increasing inability to make product or provide a service that does not suck beyond repair
#5 -- No follow-through or follow-up once you've been "hooked" by a sale
#6 -- Outright lying about the non-suckiness of product or service
Why don't people take more pride in their work? I know I don't. BUT I am not technically a service person dealing with the public at large. Well, I guess technically I do, but it's a small public at large. Hmmm, maybe I should explore why I don't take more pride in my work......perhaps I can find some kernel of thought which will solve the customer service suck-a-thon.
Whoa! Heavy!
And all I really wanted to do was bitch about how I ordered a turkey sandwich today and got a ham one instead, and about how this same deli consistently delivers screwed-up orders -- leaving something off here, mucking something up there -- I certainly did not intend to self-examine. Something actually might change.
I'm not here to start a revolution...I'm here to kvetch about there not being a revolution, then not do anything about it in the end.
(Sorry, self. Didn't mean to scare you into change...)
That was a close-y....
Comments (1)
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Posted by offshore investment account | October 3, 2011 4:42 AM
Posted on October 3, 2011 04:42